is not liable or responsible for failure to meet local, state, or federal regulations. Shipping fees are non-refundable unless the animal does not arrive at the scheduled FEDEX delivery time. Payments and deposits are non-refundable unless we are unable to provide the animal(s) as agreed upon. Animals DOA will be replaced or credit issued at our discretion.Authorized refunds will be offered in the form of a replacement animal or equivalent credit towards animal(s) of your choice. Please contact us immediately and do not dispose of the animal before contact. REFUNDS: In the unlikely event that an animal is DOA, proof will be required. If we have not heard from you within 24 hours of you receiving your shipment, we will consider your transaction complete and all responsibility is transferred to the purchaser. If you have any concerns regarding your order, you must notify us within 24 hours of receipt of your shipment. We do not guarantee animal and do not offer refunds because you changed your mind, don't want to wait for safe shipping conditions, can't complete your payment plan, etc.ĪRRIVAL: Please open shipping boxes and inspect all animals immediately upon receipt of shipment. GUARANTEE: All animals are guaranteed to be correctly sexed, healthy and accurately match any description and/or pictures sent to customer prior to shipping, unless previously discussed and agreed upon. Animals will not be left at a shipping address without a receipt signature. Prehistoric Pets is not responsible or liable for shipping address errors due to customer negligence. If the shipment is not received at first delivery attempt, all expressed warranties are void. On the date of delivery, it is the responsibility of the customer to be at the “ship to” address. WE ARE CURRENTLY ONLY SHIPPING ON TUESDAY AND WEDNESDAY (OVERNIGHT). Overnight low temperatures must be above 40 degrees and daytime high must be below 90. SHIPPING: Once ordered is placed we will contact you to arrange shipping, your animal with not ship without prior notification.We ship FEDEX Next-Day with most deliveries by 10:30AM. Only exception is cash for in-store purchases. All payments must be done through Square. WE DO NOT use Paypal, Venmo, Cash App, Zelle, etc. We send an invoice to your email and balance can be paid through there. We will need a couple pieces of information from you. PAYMENTS: If you have found your new Prehistoric Pet, send us a message.
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